About Tappen Hill - General Information

Making A Reservation

All reservations must be made over the phone or in person. All drop-offs, pick-ups and tours are accommodated by appointment only. Please call in advance to schedule. Our phone number is (707) 824-9100.

Hours of Operation

We are open 7 days a week. Our morning hours are 8 am to 11:00 am. Our afternoon hours are 2 pm to 5:00 pm. (We are closed for drop off and pick up between 11:00 am and 2 pm).

Important Note: All drop-offs, pick-ups and tours are accommodated by appointment only during the hours listed above. Please call in advance to schedule.

Telephone Hours

You are welcome to call us anytime. If we are not able to pick-up the phone when you call, PLEASE LEAVE A MESSAGE on our voice mail. Be assured that we are aware of all incoming calls and we will call you back, usually within an hour.

Tours of Tappen Hill

All tours are scheduled by appointment. Please call (707) 824-9100.

Boarding Rate

Our boarding rate is $45.00 per night.

Feeding

Many of our clients prefer to feed the same food that their dog is currently eating at home. Alternatively, we offer a high quality lamb and rice kibble. Either feeding option is available at no extra charge.

If you choose to bring your dog's own food, please package enough for his/her stay in large, gallon-sized, Ziplock plastic bags with your dog's name and amount per feeding on it. (Example: Rex, 1¼ cups twice a day) It is not necessary to package each meal individually.

Medications

We will gladly administer veterinarian-prescribed medications at no extra charge. Please make sure that your dog's name, dose and veterinarian's name are clearly marked on the label of the medication container. Additionally, on a separate sheet of paper, please provide a list of medications with instructions including dosage, how and when each medication is to be administered.

Vaccinations

In order to ensure the health and safety of all our canine guests, Tappen Hill requires verification of current vaccination by a veterinarian of the following:

• Rabies
• DHLPP
• Bordetella

* We must have written documentation or direct verification over the telephone from your veterinarian's office for all the vaccinations we require. You are welcome to have your veterinarian fax your pet’s records directly to us. Fax #: (707) 824-9192.

Please feel free to call us if you have any questions. You are also welcome to have your veterinarian call us directly with any questions.

Click here to read a more detailed Vaccination Policy

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Flea Control

Tappen Hill is an exceptionally clean and comfortable boarding facility. In order to keep our premises flea & tick free we require that some type of veterinarian recommended flea control product be used on your dog prior to boarding with us. Popular brands include Program, Advantage and Frontline. Please consult your veterinarian to determine the brand of flea control that would be best for your dog. If your dog is going to be with us for a long stay, please bring enough flea product so that we can re-apply it if needed.

Health

All dogs must be in good health and be free of fleas and ticks. Additionally, their coats must be well-groomed, free of mats, and generally clean. We also require that all dogs be up-to-date with their immunizations and be current with flea control. Clients will need to certify that their dog(s) are in good health and have not been ill in the past 30 days. We cannot accept any dogs that are coughing or sneezing, or have vomited or had diarrhea in the last 48 hours. If your dog has had loose stool, vomiting, lethargy, or hair loss in the week previous to his arrival for boarding or evaluation, you must call to get approval. If your dog has ever tested positive for Giardia and/or has intermittent loose stools, we may require a negative fecal check. Please call before your pet’s arrival for further instructions! If your dog or puppy has any hair loss on his face or body, please call for further instructions. We may not be able to take them for an evaluation or boarding until it resolves. On admission, all dogs must be free from any condition which could potentially jeopardize the health of other boarding guests. Dogs who have been ill with a communicable condition in the last 30 days will require a veterinarian's certification of health prior to being admitted.

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Behavior

To be accepted for boarding or training at Tappen Hill, dogs must be friendly and well-socialized to all dogs in all circumstances. Dogs that are too dominant or too alpha do not do well in this style of boarding.

Unfortunately we also are unable to accommodate:

• unneutered males over the age of 6 months
• females in season
• dogs not housebroken or incontinent
• certain breeds: Akitas, American Bulldogs, Chows, fighting breeds, some giant breeds, Mastiff Breeds, Pit Bulls, and Shar-Peis.

All dogs must undergo an on-site temperament evaluation prior to boarding. Dogs that exhibit inappropriate behavior toward dogs or people will not be accepted.

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